Delivery of Beds and Mattresses is more complicated than a simple box from an online store.
We know how important it is to you that delivery is as quick and hassle free as possible. We use our own team who take pride in what and how they deliver your orders, giving you peace of mind. Have a look at the delivery options we can offer you, to make getting your new bed as easy as possible.
How long will it take for my order to arrive?
Wherever possible (or unless previously agreed with us) all our beds and mattresses should be delivered to you within 7-10 working days. Very occasionally, availability issues do arise but we will always endeavour to contact you to advice of any delays and agree how to proceed.
What happens next?
Once you place your order, we will contact you to discuss suitable delivery dates/times, accessibility and any other details to ensure you receive the service you expect from us.
On the agreed delivery day, please ensure a suitable adult is available to give access to the address and to sign for the goods when delivered and/or assembled (depending on the option you have chosen). Wherever possible and to the best of your ability, please try to inspect the goods before signing, as any post-delivery quality issues may result in a non-return.
How much is delivery?
We have 2 different bands for delivery, then have “add-on” options (see below).
Band 1 – Standard Free Delivery within a 50 mile radius of our office Whaley Bridge, Derbyshire. Delivered to a room of your choice, up to a maximum of 2 floors, subject to accessibility.
Band 2 – Delivery outside the 50 mile radius incur an additional charge of £50
Our checkout tool allows you to put in your address/postcode and tells you which Band you fall in to, so no need for guess work.
PLEASE NOTE We cannot deliver to certain areas, so unfortunately some exclusions apply – please see the list of excluded postcodes below.
Bronze – Standard plus assembly and packaging removed. +£20
Silver – Bronze plus we will move your old bed to another room. +£30
Gold – Bronze plus we will take your old bed/mattress away for you. +£40
PLEASE NOTE – to ensure you only get charged once for your total order value, any delivery charge or add-on will be included at checkout, not per item added to the basket.