Terms and Conditions

TERMS AND CONDITIONS

Stratoria is independently owned and based in Market Street, Whaley Bridge, Derbyshire. We can be contacted at customercare@stratoria.co.uk

Orders

Your order is an offer to purchase Goods from us. When you place an order with us (being your offer to purchase Goods), you do so in accordance with these Terms & Conditions, subject to our acceptance of your order. We shall have the right to refuse to accept any orders placed for Goods.

You shall be responsible for the accuracy of an order and for giving us any information necessary for us to perform the contract.

Goods are subject to availability and as many of our listed products are made to order, they may therefore not available for immediate despatch. We will aim to despatch the goods within 7-10 working days (Monday to Friday excluding Bank Holidays), once your order and payment are received and cleared.

We aim to inform you of the availability of Goods by displaying such information on the Website when you browse the Goods. However, if the information is displayed incorrectly and we are unable to supply you with the Goods for any reason, we will inform you by email, as soon as possible. In this instance we will cancel your affected order and process a full refund if we have already received payment from you for the cancelled Goods.

We try to make sure that all details contained within the Website are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

Our website is solely for the promotion and sale of our Goods on mainland United Kingdom. Unfortunately, we do not deliver to addresses outside mainland United Kingdom and certain post codes within mainland UK which are made clear on our web site. Click here for further details.

We will not accept orders for the Goods from anyone under the age of 18 years. By using the Website and placing orders for the Goods, you confirm that you are aged 18 years or over.

Your rights to make changes to your order

If you wish to make a change to the Goods you have ordered please contact us using the “contact us” page on the website. We will let you know if the change is possible and any consequential changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change. We will ask you to confirm by email or post whether you wish to go ahead with the change.

Delivery

We aim to dispatch the goods within 7-10 working days (Monday to Friday excluding Bank Holidays), once your order and payment are received and cleared.

We are not responsible for delays outside our control. If our supply of the Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Standard Free Delivery is to a maximum of 2 floors within our delivery area of a 50 mile radius from our office, and must have suitable accessibility unless otherwise paid for and agreed with Stratoria. Some postcodes are excluded from any delivery, please click here to double check if your postcode is included in that list. You must, at point of order, confirm the delivery address is no higher than a 2nd floor level and/or select (and pay for) an additional delivery option. Failure to do so may result in a non-delivery and you will be charged all associated costs.

Stratoria will contact you directly to arrange a suitable and mutually convenient delivery date. It is your responsibility to ensure that you, or another suitable adult acting on your behalf, are at the delivery address, up to a 2nd floor level and able to sign for the goods.  If, when we arrive, no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery as the Goods cannot be posted through your letterbox or left outside,

If you do not re-arrange delivery with us directly, we may charge you for any further delivery or return costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and reserve the right to reclaim any return or delivery costs incurred.

We shall not be required to fulfil orders for Goods in the sequence in which they are placed. We will also only deliver orders if all of the Goods in an order are available. We are not required to deliver orders in instalments. Delivery can normally only be made to mainland United Kingdom excluding certain difficult Post Code areas as defined on our website when you enter your delivery post code.

The Goods will be your responsibility and at your risk from the time we deliver, or first attempt to deliver the Goods to the address you gave us.

Price and payment

The price you pay is the price displayed in respect of the relevant Goods on this Website at the time we receive your order unless we mutually agree to some other terms for example if the delivery is complex and involves extra cost..

Prices are subject to change.

All prices quoted are inclusive of VAT (where applicable) at the current rate.

While we try and ensure that all prices on our Website are accurate, errors may occur. If we discover an error in the price of the Goods you have ordered we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If you cancel an order due to an error in price and we have already received payment for the affected Goods, you will receive a full refund.

Payment is due at the time you place your order. We use a third party payment processor to take payment for the Goods by debit or credit card. By ordering Goods from our Website you are giving us your consent to pass details essential for purchasing Goods to our card processor. Other than your name and the details of your order we do not process or hold any of your card details in any form. However our independent 3rd party card processors who are fully PCI compliant may do.

Property and Risk

The Goods shall remain our property until you have paid for them in full or we have delivered the Goods to you (whichever occurs later).

Risk in the Goods shall pass to you at the time of delivery or first attempt to deliver, to the address you gave us, whichever is the sooner. Delivery shall be deemed to occur at the time when the Goods first arrive at the ground floor delivery address provided to us by you.

Liability

We are responsible to you for foreseeable loss and damage caused by us as a result of your purchase. If we fail to comply with these Terms & Conditions of purchase, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence, fraud and/or any of your statutory rights which may not be excluded or limited due to you acting as a consumer and/or due to any applicable law. Any provision, which would be void under any consumer protection legislation or other legislation, shall, to that extent have no force or effect. For further information about your statutory rights, please contact Your Local Authority Trading Standards Department or Citizen’s Advice Bureau.

We only supply the Goods for domestic and private use. If you use the Goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not guarantee that our Website will be compatible with your computer (or other device), and we accept no liability for any corruption or loss of data held on your computer (or other device), or any liability for any other loss or damage of any kind caused to your computer (or other device) resulting from the use of our Website.

No waiver by us of any breach of these Terms & Conditions of purchase shall be considered a waiver of any subsequent breach of the same term or other term.

If any term of these Terms & Conditions of purchase is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other terms of these Terms & Conditions of purchase and the remainder of the affected term shall be unaffected and shall remain in full force and effect. We shall have no liability to you for any delay in performance to the extent that such delay is due to any event outside our reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, subcontractor delays, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If we are affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.

All third party rights are excluded and no third party shall have any right to enforce these Terms & Conditions of purchase.

The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

Cancellations, Returns and Refunds

Your rights to end the contract

Your rights, if you end the contract, will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • (a) If what you have bought is faulty or incorrect you may have a legal right to end the contract (or to get the Goods repaired or replaced or to get some or all of your money back), see the Faulty or damaged goods section and the Incorrect goods section below;
  • (b) If you want to end the contract because of something we have done or have told you we are going to do, see the section below titled ‘Ending the contract because of something we have done or are going to do
  • (c) If you have just changed your mind about the product, you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods, see the section below titled ‘Changing your mind about your order’.

To cancel or change your order, you can email us using the contact form on the website, using the words ‘Order cancel’ in the subject title.

If you end the contract for any reason after Goods have been dispatched to you or you have received them, you must return them to us.

Please contact us using the contact form on the website.

If you are exercising your right to change your mind you must send us  the Goods within 14 days of telling us you wish to end the contract. You must take reasonable care of the items whilst they are in your possession and you must not use them. Please return the Goods to us in their original packaging or a suitable alternative permitted by a third party courier, quoting the order reference number. We advise that you to return any Goods using registered post or courier in order to ensure their safe return.

We will refund you the price you paid for the Goods (including delivery costs in most cases), by the method you used for payment. If you have exercised your right to change your mind we reserve the right to make a deduction from the amount of any refund for loss in value of the Goods returned or where the Goods show signs of unreasonable use.

We will pay the reasonable costs of return:

  • (a) if the Goods are faulty or incorrect or
  • (b) if you are ending the contract because of something we have done or are going to do;

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

Faulty or damaged goods

If you discover the Goods are faulty, you must notify us of the defect within seven days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent).

We may inspect the Goods, either by:

  • (a) asking you to return the Goods to us; or
  • (b) by you sending us suitable and accurate images showing the extent of the damage or fault.

If we agree with you that the Goods are faulty, and that the fault was not caused by your neglect or misuse of the Goods, or fair wear and tear, we will (depending on the circumstances) replace (if possible) or refund the faulty Goods at no cost to you. We will refund any reasonable costs you have agreed with us in advance and can prove that you have incurred in returning the faulty Goods to us. We recommend that you keep postal receipts for this purpose.

Incorrect goods

If we send you incorrect Goods, you must notify us as soon as you discover the mistake and within a reasonable period of time. We will arrange for our carrier to collect the Goods from you; or

We will either, at your choice:

  • (a) send you the correct items as soon as possible after receipt of the returned Goods; or
  • (b) refund the price of the Goods and delivery.

Ending the contract because of something we have done or are going to do

If you are ending a contract for any of the reasons detailed below the contract will end immediately and we will refund you in full for any Goods which have not been provided. The reasons are:

  • (a) we have told you about an upcoming change to the Goods or these terms which you do not agree to;
  • (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  • (c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
  • (d) you have a legal right to end the contract because of something we have done wrong.

Changing your mind about your order

If you have changed your mind about your order, you may cancel your order in accordance with your legal rights under the Consumer Contracts Regulations 2013.

For most Goods bought online, you have a legal right to change your mind within 14 days of delivery of the Goods to you or your nominated neighbour and receive a refund – less a deduction for delivery and return costs. You are responsible for arranging and paying for the return of any goods and for any damage to the goods during return transport.

Product description

Please note that any details and/or specifications of the Goods sold by us (including but not limited to any photographs of the Goods) are intended as a guide only and only give a general approximation of the Goods. For example, the actual colour of the Goods may vary from the colour in the accompanying photograph depending on your monitor display.

Data protection, Privacy and Cookie Policy

Stratoria is committed to protecting and respecting your privacy and the security of the information that you provide to us. We aim to be honest and clear about how we respect your privacy and how we handle the information we collect from you whilst you are using our Website. We also want to point out that by visiting our Website you are accepting and consenting to the practices described in the Privacy & Cookies Policy.

By using our Website, you consent to such processing and you warrant that all information provided by you is accurate.